Protection of consumer’s legal rights
Protection of consumer’s legal rights for every state and consequently an organized society, consumer protection is not only a sphere and problematic of particular importance and importance, but also an equally relevant and permanently influential component in the processes and directions of economic and social development.
The United Nations General Assembly has adopted the Consumer Protection Directive, which provides governments with frameworks and opportunities to design and implement policies and legislation relevant to consumer protection. Quite ancient, but the adoption of consumer protection laws is a relatively recent phenomenon started about fifty years ago under the influence of consumer protection, its movement, and future consumer protection programs.
Consumer rights are closely linked to the concept and development of contract law. Consumer contracts are seen as the only area of action where the Union can intervene to unify their regulation mode by implementing the so-called European Civil Code. The implementation of the four fundamental freedoms, particularly the development of the principle of proportionality, often diminishes the public space for law-making by stimulating private initiatives in this field, especially in the area of competition.
Consumer protection policy referring to EU policies deals with the analysis of four primary forms of distortion:
a. Agreements between undertakings aimed at distorting free competition;
b. Abuse of the dominant position of the enterprise in the market;
c. The concentration of enterprises (usually companies or service providers).
d. European consumer protection law, which aims to prevent and punish policies that distort competition, has a—entrusted to these institutions: (Commission – Directorate-General for Competition and Court of Justice of the European Union).
Private regulation entails potential violations of freedoms, especially when it violates free trade or when it is in the public interest, such as the obligation to implement consumer protection requirements. Effectively, large firms were imposing discriminatory prices for small companies and, consequently, undermining free competition.
The second program was adopted in 1981, which added another important consumer right: the right to redress compared with the previous plan. This program focused mainly on the protection of consumer rights regarding price and quality. Of products and services, create a peaceful climate of dialogue and negotiation between consumers or their representatives with traders or suppliers. Both of these programs were included in what was considered a “soft right,” which at the time they were drafted, played a significant role in raising the awareness and awareness of the Member States of the protection of consumer protection rights.